Terms & Conditions

1. Acceptance and scope

These Terms and Conditions (“Terms”) apply to your use of the Pemu Computer Services website and, unless a separate signed agreement or accepted quotation says otherwise, to products and services supplied by Pemu Computer Services (“Pemu”, “we”, “us”, or “our”). By accessing the website, submitting a request, accepting a quotation, placing an order, or using a service, you agree to these Terms.

If you act for a business or other organisation, you confirm that you have authority to bind it. A signed service agreement, statement of work, quotation, order form, licence term, or supplier condition may include additional terms. If there is a conflict, the more specific accepted document controls for that product or service.

2. Website information and acceptable use

Website content is provided for general information and may be updated without notice. Product images, descriptions, availability, specifications, pricing, exchange-rate conversions, and estimated delivery times may change. A website listing is an invitation to request or order and is not a binding offer by us.

You must not use the website or services to:

• break any law, infringe another person’s rights, or facilitate fraud or abuse;
• introduce malware, probe security, bypass access controls, scrape excessively, or interfere with availability;
• submit false, misleading, unlawful, or unauthorised information;
• copy, reverse engineer, or commercially exploit website content except where law or a written licence permits it;
• impersonate another person or use systems, accounts, domains, licences, or data without authority.

We may restrict access and preserve relevant records when reasonably necessary to protect users, systems, third parties, or our legal rights.

3. Quotations, orders, pricing, and payment

• Quotations: A quotation is valid for the period shown on it. If no period is shown, it is valid for 14 days. It may depend on stock, supplier pricing, exchange rates, scope confirmation, and credit approval.
• Contract formation: A contract is formed when we confirm an order or booking in writing, accept payment, begin authorised work, or both parties sign or accept the relevant proposal.
• Pricing: Prices are stated in the currency and tax basis shown in the quotation. Delivery, travel, licensing, third-party charges, taxes, duties, and out-of-scope work are additional unless expressly included.
• Payment: Deposits, milestones, recurring fees, and due dates are those stated in the accepted quotation or invoice. Unless stated otherwise, invoices are due within 7 days. You are responsible for bank and transaction charges.
• Late payment: We may pause work or services after reasonable notice when an undisputed amount is overdue. You remain responsible for properly incurred recovery costs and any lawful late-payment charge stated in the agreement.
• Changes: Scope changes may affect fees and timelines. We will seek approval for a material change before carrying out chargeable additional work, except urgent action reasonably required to prevent harm or service loss.

Cancellations, returns, and refunds

Cancellation and refund rights depend on the product, service stage, supplier rules, and applicable consumer law. Custom work, activated software licences, registered domains, configured equipment, consumed hosting periods, and specially ordered goods may be non-refundable where permitted by law. Approved refunds exclude completed work and non-recoverable third-party costs. Nothing in these Terms removes a mandatory right or remedy available under applicable law.

4. Delivery and professional services

Timelines are reasonable estimates unless expressly agreed as guaranteed. Delivery depends on timely access, instructions, approvals, content, credentials, payment, and decisions from you, as well as supplier and infrastructure availability. A delay caused by missing customer input, a third party, or an event outside our reasonable control will extend the relevant timeline.

We will perform services with reasonable care and skill. Remote or onsite support may require authorised access to devices, accounts, facilities, or networks. We may use appropriately qualified personnel or subcontractors while remaining responsible for our contractual obligations. Unless expressly included, a project does not include ongoing maintenance, content entry, training, licences, migrations, backups, regulatory certification, or support after the stated warranty/support period.

Repairs and equipment

You should back up data before supplying equipment for repair. Diagnosis may reveal additional faults or data loss risks. We will seek approval before material extra work. Uncollected equipment may incur reasonable storage charges after notice and may ultimately be handled as permitted by applicable law. Manufacturer warranties and return procedures may apply to third-party equipment.

5. Hosting, domains, email, and recurring services

• Hosting, domain, SSL, email, backup, security, and licence services may depend on third-party platforms and their acceptable-use, registration, renewal, and licence terms.
• Our services must never be used to exploit or endanger a child, including to create, possess, access, distribute, promote, or facilitate child sexual abuse material. See our Child Safety Commitment.
• You must provide accurate registration information and keep account contacts current. Domain availability is not guaranteed until registration is confirmed.
• Recurring services renew for the stated period when payment is received or automatic renewal is agreed. You must cancel before the renewal deadline stated in your service notice to avoid the next non-recoverable supplier charge.
• Usage must remain within the selected plan and must not include spam, malware, unlawful content, infringement, attacks, abusive automation, prohibited material, or activity that threatens platform integrity.
• Service levels or uptime commitments apply only where expressly stated in a written service-level agreement. Maintenance, upstream failures, attacks, customer configuration, force majeure, and suspension for breach may be excluded.
• You are responsible for maintaining independent backups unless a written agreement expressly makes us responsible for a defined backup service and retention schedule.

We may suspend an affected service when reasonably necessary for security, maintenance, abuse prevention, legal compliance, or overdue payment. Where practicable, we will give notice and a reasonable opportunity to remedy the issue.

6. Your responsibilities

You agree to:

• provide accurate, complete, and timely information, access, approvals, and authorised decision-makers;
• ensure you have lawful rights to all content, software, credentials, data, equipment, and systems supplied to us;
• maintain appropriate backups, insurance, physical security, passwords, multi-factor authentication, and internal access controls;
• review deliverables and report a reproducible defect promptly within any stated acceptance or warranty period;
• use products and services according to documentation, licence restrictions, law, and reasonable security practices;
• notify us promptly of suspected compromise, unauthorised access, billing error, or material change affecting delivery.

You remain responsible for business decisions, legal and regulatory compliance, content, and how you use recommendations or deliverables. Cybersecurity services reduce risk but cannot eliminate every threat.

7. Intellectual property and licences

Pemu and its licensors retain ownership of the website, branding, methods, tools, templates, know-how, pre-existing materials, and reusable components. You may not use our name, logo, or content without permission except for ordinary access to the website.

Ownership or licence rights in custom deliverables will be stated in the applicable agreement. Unless that agreement says otherwise, after full payment you receive a non-exclusive licence to use the delivered work for its intended internal business purpose. Third-party software, fonts, images, platforms, open-source components, and manufacturer products remain subject to their respective licences. We may retain general skills, ideas, and non-confidential know-how developed during a project.

You grant us a limited right to use materials you provide only as reasonably required to quote, perform, secure, support, and administer the requested service.

8. Warranties, third parties, and liability

We warrant that our services will be performed with reasonable care and skill. If you notify us promptly of a material failure within an applicable warranty period, our first remedy may be to re-perform or correct the affected service where reasonably possible. Manufacturer hardware warranties and software publisher warranties are passed through only to the extent transferable.

Except for express commitments and rights that cannot lawfully be excluded, the website and services are provided on an “as available” basis. We do not guarantee that every service will be uninterrupted, error-free, compatible with every system, immune from attack, or achieve a particular commercial outcome. We are not responsible for independent third-party websites, networks, platforms, licences, supplier decisions, or content.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, anticipated savings, goodwill, or data, except where such exclusion is prohibited. Our aggregate liability arising from a particular paid service will not exceed the fees paid or payable to us for that affected service during the six months preceding the event giving rise to the claim.

The limitations above do not apply to fraud, wilful misconduct, liability that cannot legally be limited, or a party’s obligation to pay valid charges. You must take reasonable steps to limit avoidable loss.

9. Suspension and termination

Either party may terminate a service as provided in its agreement. If no specific termination term exists, either party may terminate an ongoing monthly service on 30 days’ written notice. A party may terminate for a material breach not remedied within a reasonable written cure period, or immediately where continued performance would be unlawful, unsafe, or expose systems or persons to serious harm.

On termination, amounts for delivered products, completed work, committed third-party costs, and services supplied up to the termination date become payable. Subject to payment and technical feasibility, we will provide reasonable cooperation for return or export of eligible customer data. Data may be deleted after the service and any stated retrieval period end. Terms intended by their nature to survive—including payment, confidentiality, intellectual property, liability, and dispute provisions—will continue.

10. Privacy, confidentiality, changes, and general terms

Privacy and confidentiality

Personal information is handled as described in our Privacy Policy. Each party will use reasonable care to protect non-public confidential information received from the other and use it only for the relevant business relationship, except where disclosure is authorised or legally required.

Events outside reasonable control

Neither party is responsible for delay or failure caused by an event beyond reasonable control, such as widespread network or power failure, natural disaster, epidemic, civil disturbance, government action, labour disruption, supplier outage, or cyberattack not caused by a failure to use reasonable care. Payment obligations for products or services already supplied remain due.

Changes to these Terms

We may revise the website Terms from time to time. The updated date will appear above. Changes apply prospectively when published, while material changes to an existing contracted service will apply only as permitted by that agreement or after appropriate notice.

Governing law and disputes

These Terms are governed by the laws of the Republic of Zambia. The parties should first try in good faith to resolve a dispute through written notice and discussion. If it cannot be resolved, the courts of competent jurisdiction in Zambia will have jurisdiction, unless mandatory law or a written agreement requires another process.

Entire agreement and severability

The accepted quotation, order, statement of work, service agreement, these Terms, and documents incorporated by reference form the agreement for the relevant service. If a provision is unenforceable, it will be limited or removed only to the minimum necessary, and the remaining provisions continue. A failure to enforce a term is not a waiver. You may not transfer an agreement without our written consent; we may transfer it as part of a genuine business reorganisation or sale while preserving your rights.